FAQ
Let me share you what many of you curious of.
Join this Discord Channel for updates, trouble shootings and etc.
Trouble Shooting
The device won’t connect. I’m stuck at the setup stage.
Did you check the green light from your device?
If not,
Unplug and replug the power cable.
Wait until the green indicator light stays steady. (around 1 min)
Did you check the green light?
Then try again, the issue should be resolved. :)
If not, please let us know through Discord channel.
I have some troubles with my device.
Don't worry. Could you just turn off your app and replug the power cable on your device?
Unplug and replug the power cable.
Wait until the green indicator light stays steady.
Then try again, the issue should be resolved. :)
If not, please let us know through Discord channel.
Device
Does the height matter when setting up MOVIN TRACIN?
YESSSS! The height is really important for the motion quality. We strongly recommend using a tripod, as MOVIN TRACIN needs to stay completely stable once it's set up.
Tripod and mount are not included with the product.
Tripod : The setting height(85cm from the ground) is really important for the motion quality. We highly recommend to use SLIK PRO AL-323.
Tripod Mount : This one iFootage Seastar Q1S Quick Release System is good.
Is it okay to leave the device on all the time?
Yes, absolutely! In fact, we recomment it. This way, you won't have to set it up again.
The green light on my device is blinking.
Don't worry. Could you just turn off your app and replug the power cable on your device?
Unplug and replug the power cable.
Wait until the green indicator light stays steady.
Then try again, the issue should be resolved. :)
If not, please let us know through Discord channel.
The green light won't turn on at all.
Oh, in that case, please let us know through Discord Channel.
Import Character
My custom character didn't import correctly.
Please check the Import Custom Character & Retargeting page.
We provide sample files to help you align your character’s joint hierarchy and bone names with our import standards.
Hand Gloves Integration - Rokoko, MANUS
Last updated