Troubleshooting
A sensor is missing from the list, or shows Disconnected
Check the sensor power and network cable. In Connect sensors (Calibration stage), select Detect again.
A sensor shows Standby or No data
The sensor is connected but not streaming. In Step 1 of the wizard, a Sensor stream → Try again notice appears — select it. Otherwise, if the pipeline is stopped, open Settings to start it; if it is already running, select Restart.
The 3D scene appears flat (all points on the floor)
This may indicate a problem with the sensor. Contact your MOVIN support team.
Sensors never reach PTP synced
Time synchronization cannot be established. This is a network or hardware issue. Contact your MOVIN support team.
The view remains empty 5–15 seconds after the pipeline starts
This is a normal warm-up period. If the view stays empty, check the Sensors indicator, then select Restart. If it is still empty, check the sensor connections or contact your MOVIN support team.
Calibration Confirm is disabled
Continue collecting until every sensor is ready (Step 2). In Step 5, Confirm becomes available once the Auto align progress clears.
A residual warning appears after refining
Move the wand through several additional positions (Capture more), then run the refinement again. If the warning persists, contact your MOVIN support team.
You cannot edit the calibration, and selecting it prompts you to stop
Calibration locks once the pipeline is running. Confirm the stop, edit the calibration, then go live again.
Background learning does not complete
The pipeline must be running and the stage must be empty. Select Learn now (or Re-learn).
A person at the far edge of the stage is not tracked
Too few points reach the sensors from that distance to recognize a person. Keep the action further inside the stage, or contact your MOVIN support team to lower the threshold.
LiDAR … offline appears in the viewport during a show
A sensor stopped sending. The show keeps running on the remaining sensors. Check the sensor's power and network cable; if it cannot be brought back right now, select Acknowledge to quiet the warning for this run.
The console is not receiving OSC data
In OSC output, confirm the Target IP and Target port, then select Test connection. If you changed the target while the pipeline was running, select the Apply button next to it.
The scene is misaligned (doubled walls)
A sensor may have moved, or the active calibration may no longer be valid. Stop the pipeline first, then recalibrate.
A "Backend unreachable" banner appears
The control service is not responding. Wait for it to reconnect. If the problem persists, contact your MOVIN support team.
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