> For the complete documentation index, see [llms.txt](https://help.movin3d.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.movin3d.com/movin-tracin-en/miscellaneous/faq.md). # FAQ {% hint style="info" %} Join this [Discord Channel](https://discord.gg/zHE6kYgCpj) for updates, trouble shootings and etc. {% endhint %} ### Trouble Shooting
The device won’t connect. I’m stuck at the setup stage. Did you check the green light from your device? If not, * Unplug and replug the power cable. * Wait until the green indicator light stays steady. (around 1 min) Did you check the green light? * Then try again, the issue should be resolved. :) * If not, please let us know through [Discord channel](https://discord.gg/zHE6kYgCpj).
I have some troubles with my device. Don't worry. Could you just turn off your app and replug the power cable on your device? * Unplug and replug the power cable. * Wait until the green indicator light stays steady. * Then try again, the issue should be resolved. :) * If not, please let us know through Discord channel.
### Device
Does the height matter when setting up MOVIN TRACIN? YESSSS! The height is really important for the motion quality. We strongly recommend using a tripod, as MOVIN TRACIN needs to stay completely stable once it's set up. **Tripod and mount are not included with the product.** 1. Tripod : The setting height(85cm from the ground) is really important for the motion quality. We highly recommend to use [SLIK PRO AL-323](https://slik.com/products/pro-al-323/). 2. Tripod Mount : This one [iFootage Seastar Q1S Quick Release System](https://www.ifootagegear.com/products/seastars-q1s-quick-release?srsltid=AfmBOoqE2Sg97cH3lxAf9PeM_cH-3U3Mfunb9f389VN-4cZq7AQeRRye) is good.
How can i turn on and off? There's no turn on/off button. Just take off the power cable. That's it.
Is it okay to leave the device on all the time? Yes, absolutely! In fact, we recomment it. This way, you won't have to set it up again.
The green light on my device is blinking. Don't worry. Could you just turn off your app and replug the power cable on your device? * Unplug and replug the power cable. * Wait until the green indicator light stays steady. * Then try again, the issue should be resolved. :) * If not, please let us know through Discord channel.
The green light won't turn on at all. Oh, in that case, please let us know through [Discord Channel](https://discord.gg/zHE6kYgCpj).
### Import Character
My custom character didn't import correctly. Please check the [Import Custom Character](/movin-tracin-en/movin-studio-usage-guide/import-custom-character.md) page. We provide sample files to help you align your character’s joint hierarchy and bone names with our import standards.
### Hand Gloves Integration - Rokoko, MANUS
Rokoko // My Rokoko gloves didn't integrate. Please check the [Integrate with 3rd Party Gloves](/movin-tracin-en/movin-studio-usage-guide/hands-setting/integrate-with-3rd-party-gloves.md) page. Try checking these first : * [ ] Did you do Check for the Unity Activate button from Rokoko Studio app? * [ ] Did you create an actor named ‘MOVIN’ and drag & drop the connected gloves onto it?
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